FAQ – Loomologie

We understand this type of purchase is a big decision and investment. We will happily place a reserve up to 24-hours for you to check measurements, details, etc.

Due to the one-of-a-kind nature of our items, and limited product inventory, we will release the reserve if it has not been purchased within that 24-hour period.

We only offer reserve status for rugs, at this time.

Each item shown on our website has been photographed without any enhancements (aesthetic filters or flash), unless otherwise noted.

Our items are vintage, semi-antique and antique in nature, they were handmade from centuries-old traditions (unless otherwise noted) and it is common for slight variations within color depiction, wear, and dimensions to occur. Depending on the device being used and age of device, display settings, and in your space, there may be slight variances. Colors may be listed for reference. This is not considered damage, defect, or flaw of any item.

We don’t carry imitation rugs. Don’t get us wrong, they’ve come along way on making them look real, and we’ve done a few double-takes, but they just aren’t the same.

Why?

Modern-day machine rugs don't possess any one-of-a-kind appeal, they contain several synthetic additives (toxic chemicals), are generally poorly constructed, and most times can't be repaired or cleaned (lack of structural integrity). Machine rugs eventually end up in landfills taking many years too decompose, which allows the toxicity to further grow and damage our environment.

We only carry handwoven or hand-knotted rugs.

While each rug is one-of-a-kind and handmade from century old traditions, it is our belief that these types of rugs offer an indescribable statement to any room. Nobody will own the same piece as you!

Each rug having been hand-knotted, either with wool or wool on cotton, and is derived from all-natural vegetable dyes makes them non-toxic, and extremely durable.

Our pillows are handcrafted, and revived from classic antique rugs possessing one-of-a-kind unique qualities.

Each piece is sacred, rare, and distinctive - and most importantly sustainable.

In our humble opinion, the sustainablity and durability of each of our products were purposefully built for the long haul, making each one less of a burden on our environment and something that will bring you continous joy.

All of our pieces have undergone a high-quality check, if any repairs were needed, they were performed by our expertly skilled repairers.

Rugs: slight variation in color, weave, wear, and size (up to 1”-2" length and width) are all normal characteristics with vintage and antique rugs. Irregularities of this nature are not considered flaws, defects or damage.

Pillows: slight variation in color, weave, wear, and size (up to 0.05"-1" length and width) are all normal characteristics with antique rug pillows. Irregularities of this nature are not considered flaws, defects or damage.

Our rugs and pillows have all been professionally cleaned, with environmentally friendly cleaning products.

Rug cleaning: Vacuum on the lowest setting possible (preferably with beater bar off) or use a broom to sweep away debris. Spot clean with mild detergent and water only, avoid rubbing and any use of a carpet cleaning machine. If your rug needs a deeper cleaning, use a professional cleaning service. Always roll rugs when storing away.

Pillow cleaning: Spot clean with mild detergent and water only, avoid rubbing and any use of a washing machine. If your pillow needs a deeper cleaning, use a professional cleaning service.

Use: Although note required, we do suggest a rug pad for your vintage or antique rug. Rug pads are available here.

Note: Any creases will disappear within a few days of a rug or pillow being unpackaged and laying out. These are not considered flaws, defects, or damage. We do our best to describe each item in its entirety. Upon request, we can provide additional photos, if needed.

Note: Our rugs may have one or both of the following unique features. This may not apply to all of the rugs in our collections.

ANTIQUE-WASH
Antique-washing is an unpredictable method achieved through a tea wash treatment to give the rugs a blend between a softer or richer hue, in an effort to achieve a more artisanal modern look. The outcome varies based on level of tea wash, wash technique, and weather permitting. Tea wash elements may be slightly visible or not at all. In most instances, once your rug is styled within your space any variations are not noticeable. We do not recommend attempting to perform your own antique-wash. This is performed by artisans within the industry and does not harm the integrity of the rug. This is not considered a flaw, defect, or damage.

ABRASH
This is an element of characteristic within the rug due to variables created through the weaving and dying process (white areas). Overtime, the abrash takes on different inconsistencies within the natural wear. This is normal feature within the rug, and all of the rugs have been reinforced/reblocked for high endurance. White areas generally appear more prominent in photos, than within your space and styled. This does not harm the integrity of the rug. This is not considered a flaw, defect or damage.

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