SHIPPING

OVERVIEW
All orders are processed for shipment with one of our preferred shipping partners within 1-3 business days (excludes holidays). Multiple items within the same order may not arrive together. 
TRANSIT TIMES
Our delivery partners transit time differs from our shipping time. Please note that transit times are approximate and are subject to change. For updates on estimated delivery, please review tracking information.
TRACKING
Once your order is processed, you will receive an email containing a tracking number. 
OUR RATES
DOMESTIC (United States)
All area rugs, runners, and oversized fragments ship FREE
Framed Art ships with handling fee 
Furniture pieces ship flat rate fee
Unfortunately, we do not ship to the following locations: Alaska, Hawaii, APO/FPO/PO or Puerto Rico at this time.
INTERNATIONAL (Canada)
All area rugs, runners, oversized fragments ship FREE
Framed Art does not ship Internationally due to its fragile nature
Furniture pieces ship flat rate
REST OF THE WORLD
Due to the increase in shipping fees, this option is only available prior to purchase with a shipping quote requested. Please indicate the item you're interested in and contact us (here) with all relevant information so we may provide a quote. 
PACKAGING
We may ship in soft-packs for the purpose of protecting your package from any potential weather conditions it may encounter.  Other packing material may include recycled or repurposed boxes. 
CARBON NEUTRAL
For a small fee, you can add carbon neutral to your shipment. Available (here). 
TRANSIT, DELIVERY, DAMAGES
In the event a package becomes lost in transit, we will do our best to work with our shipping partner to resolve the situation. If 7 days have elapsed from the estimated delivery date, please contact us at hello@loomologie.com and allow us a minimum of 10 business days to open an investigation. Due to the possibility of delays and/or unscanned shipments, if after 30 business days we are unable to resolve the shipment, your shipment will be declared lost and a refund (less shipping fees) will be provided. Should the lost shipment arrive thereafter, we will reach out for return of the package and/or repayment in full (less shipping fees). Loomologie is not responsible for stolen packages upon departure, stolen, damaged or lost packages upon delivery, any inclement weather issues or shipping delays. All products of Loomologie are vintage or antique in nature. Each product has been described and photographed to the best of our ability, therefore any slight variations cannot be considered defective, damaged or flawed. In the event your order is damaged during shipment or wrong, please contact us by email at hello@loomologie.com. We require photographs of the package unopened (from every angle), shipping label, damaged goods within the package and outside of the package. Our ability to appropriately prove courier damage is dependent on immediate notification of the issue (not less than 8 hours after delivery). If this is not provided, Loomologie is unable to provide appropriate resolution and the goods shall be accepted as-is with no further action. In the event packaging or goods delivered are thrown away, prior to contacting Loomologie, we are unable to provide resolution or any type of refund. Any refund provided for conditions as outlined in this policy are at the discretion of Loomologie (store credit or refund to payment method used).

RETURNS

OVERVIEW
Vintage and antique items are considered unique, with natural imperfections - it's all part of their charm and story. We do our best to give a fair assessment of each item within its description area. We are happy to provide as many images and videos in order for you to feel confident in your purchase. Due to the nature of our items and evolving inventory, all purchases are final. 
EXCEPTIONS
Delivery issues, such as lost package while in transit only.  
ADDITIONAL - NON-RETURNABLE/NON-REFUNDABLE
-Gift Codes, promotional/coupon codes, and store credit (for cash value)
-Purchases made via social media
-Unauthorized orders returned or damages to any items from an unauthorized return
Please get in touch if you have questions or concerns about your specific purchase at hello@loomologie.com.